Free NZ shipping over $75
Cart 0

FAQ's

Those burning questions...

What is jacquard weave?

Jacquard weave is a type of weave that involves a pattern being woven directly into the fabric giving us a durable construction without sacrificing our beautiful pattern!  The best thing about jacquard weave is that our towels look just as cool on both sides - no one sided dyed jobs here!!

What are these percale binding edges you speak of?

Percale is a special type of cotton that has been closely woven and smooth finished for the a beautiful, luxurious feel.  We use percale binding for the outer edges of our towels to give them a beautiful finish and also to stop fraying.

What is the best way to wash the towels?

Just like any other towel! Pop them on a gentle cycle in your washing machine with similar colours, then popping them on the washing line. Just don’t soak or bleach them and they’ll last forever!

Do you use them too?

Heck yes! All day, everyday! We give all our products the “Kiddie Test” so we are confident you’ll love the softness and stylish fabrics just as much as we do! 

What payment methods do you accept?

We accept Visa, Mastercard  and AMEX. We also have the option of Bank Deposit or Laybuy! You can select these options when you are at the checkout.

What is the process for purchasing?

It’s easy! Add the product you’re interested into your cart. When you’re finished shopping, click on the cart icon in the top right of your screen, and then click ‘Checkout’ at the bottom of the new page. You’ll enter your contact details and shipping information, then to complete your order you’ll be directed to the payment gateway. All payments are fully secured and we will never hold on to any of your credit information. If you select Bank Deposit, you will receive an email with our details.

How much does shipping cost?

We have a flat rate of $8.50 to anywhere in NZ ($10 for Rural Delivery) or free for orders over $75.  For our friends over the ditch, its $15.00 flat rate. We also ship internationally - yay!  For full details visit our shipping page.

Can I return my towels if I change my mind?

Yes! Get the full details on our Terms and Conditions page.

Are there any terms and conditions I need to be aware of? 

Just the usual, but if you like the nitty gritty details you can check them out here.

What if my question isn't listed on this page?

No problemo, just get in touch directly via our contact page!