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FAQs

Can I return my towels if I change my mind?

Yes! Get the full details on our Terms and Conditions page.

What is jacquard weave?

Jacquard weave is a type of weave that involves a pattern being woven directly into the fabric giving us a durable construction without sacrificing our beautiful pattern!  The best thing about jacquard weave is that our towels look just as cool on both sides - no one sided dyed jobs here!!

What are these percale binding edges you speak of?

Percale is a special type of cotton that has been closely woven and smooth finished for the a beautiful, luxurious feel.  We use percale binding for the outer edges of our towels to give them a beautiful finish and also to stop fraying.

Do you use them too?

Heck yes! We started this business for ourselves after getting tired of hooded towels featuring with cartoon characters and fluffy ears. We love the stylish fabrics and we hope you do to!

What payment methods do you accept?

We accept Visa, Mastercard, Paypal and AMEX, which are all processed through a payments gateway operated by industry leader PayPal. We also have the option to Laybuy! You can select this option when at the checkout.

What is the process for purchasing?

It’s easy! Add the product you’re interested in to you cart. When you’re finished shopping, click on the cart icon in the top right of your screen, and then click ‘Checkout’ at the bottom of the new page. You’ll enter your contact details and shipping information, then to complete your order you’ll be directed to a Paypal payments gateway or Laybuy gateway. All payments are fully secured and we will never hold on to any of your credit information. If you select Bank Deposit, you will receive an email with our details.

How much does shipping cost?

If you spend over $50 shipping within NZ is free. Otherwise its a flat rate of $5 to anywhere in NZ.  For our friends over the ditch its free Australian shipping if you spend over $150. We also ship internationally - yay!  For full details visit our shipping page.

What is the best way to wash the towels?

Just like any other towel! Pop them on a gentle cycle in your washing machine with similar colours, then popping them on the washing line. Just don’t soak or bleach them and they’ll last forever!

Are there any terms and conditions I need to be aware of? 

Just the usual, but if you like the nitty gritty details you can check them out here.

What if my question isn't listed on this page?

No problemo, just get in touch directly via our contact page!